Shipping & Delivery Policy

Last updated: September 16, 2026

Dry Eye AI is a digital health technology platform. Our services are primarily provided electronically and do not currently involve the shipment of physical products.

1. Digital Services and Delivery

When you purchase or access a digital product, service, subscription, assessment, or other electronically delivered service from Dry Eye AI, delivery is generally provided digitally through our website, online platform, email, or another electronic method specified at the time of purchase.

Access may be provided immediately or within the timeframe communicated during the purchase or registration process.

2. Shipping Costs

As our services are primarily digital, no physical shipping fees apply to digital products or services.

If Dry Eye AI introduces physical products in the future, any applicable shipping charges will be clearly displayed before you complete your purchase.

3. Domestic and International Delivery

Our digital services may be accessible to customers internationally, subject to applicable laws, regulations, technical availability, and any geographic restrictions communicated for a particular service.

Because digital services are delivered electronically, there is generally no physical distinction between domestic and international delivery.

4. Physical Products

If physical products become available through Dry Eye AI, a separate shipping process and applicable delivery terms will be provided at the time of purchase, including:

Available delivery countries and regions
Shipping methods
Estimated delivery times
Shipping costs
Any applicable customs duties, taxes, or import charges
Procedures for delayed, damaged, or lost shipments

5. Service Interruptions and Delays

Access to our digital services may occasionally be affected by circumstances beyond our reasonable control, including technical failures, internet or telecommunications outages, maintenance, cybersecurity incidents, third-party service interruptions, or other unforeseen events.

Where reasonably possible, we will take appropriate steps to restore access and communicate significant service interruptions.

Temporary technical interruptions do not necessarily constitute a failure to provide the service where the interruption is outside our reasonable control.

6. Contact

If you have questions regarding delivery or access to a Dry Eye AI service, please contact us:

MDS BUSINESS INTELLIGENCE
Legal name: MARCOS J. D. S.
CNPJ: 21.454.704/0001-04
R. Edson Tomas Santos, 439, Apt. 202
Bairro São Bernardo
Belo Horizonte – MG, CEP 31.741-377
Brazil

Email: hellodryeyeai@gmail.com

European market & business development: Berlin, Germany

This Shipping & Delivery Policy applies to the digital services currently offered through the Dry Eye AI website and may be updated if our products or delivery methods change.